How to Say "No" to Unreasonable Requests

We often dilute our effectiveness by over committing ourselves. We must know what not to do. By saying “no” to unreasonable demands, we save our effort, and our time for the things that make a difference, thereby heightening our effectiveness.

Here’s how to say no to unreasonable requests:

1. Be fast: Make your answers known right up front. Don’t hesitate, wait, or think about it. This way you don’t allow people to anticipate that you may say yes. This will make accepting your “no” much easier. Answers like. ”Let me think about it” or “I am not sure” only make things more difficult for they get people’s hopes up. A fast “no” will most likely leave you “still friends.” A delayed no increases the chances of animosity.
2. Be confident: Don’t say “no” in a half-hearted apologetic way. This conveys to the other party the feeling that you have no good reason for saying “no.” Remember: You have the right to say no.
3. Be Polite: Being firm does not mean you have to be rude. Use firm words but in a pleasant style and demeanor.
4. Be helpful: If you can offer an alternative way to satisfy the person’s needs that doesn’t involve you, go ahead and suggest it.